1) All payments to JGuard. are nonrefundable. This includes the one time setup fee(if that is any) and subsequent charges regardless of usage.
2) All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in JGuard’s sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay JGuard an “Administrative Fee” of not less than $50 and not more than $150. If a dispute or claim gets open instead of properly requesting the cancellation of the services, all the services related with the company are going to be completely terminated without further notice as this is a direct violation for the pre-paid model of all our services. We also reserve in our rights to do not accept any other services to be ordered from the offending customer.
3) Money Back Guarantee: The 100% Money Back Guarantee up to 7 days, will apply only and except in the following cases:
a) In case we do not deliver the service/product according to the specifications agreed during the order process.
b) If there is an existing issue with our services, which we aren’t able to solve after exhausting every technical possibility. (You may allow us to verify any existing issue).
c) Assuming you did not buy the wrong service/product for your needs.
4) It is also important to notice, that any refund request under the coverage of this policy, may take up 5 business days to complete, once escalated to our billing department.